Return & Cancellation Policy


I would like to return something I bought. Is that possible?

We are happy to offer a 7-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused and returned with all original packaging and tags.

Will the money be refunded?

You will get a credit voucher for the whole amount you paid which is valid for 3 months. This can be redeemed against any purchase made through our web store.

What if I receive a damaged product?

In a rare case, if you do receive a damaged/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order. Mention you Order ID & send pictures of the damaged item to info@thechicpad.in and we will take care of the rest.

Can I get a replacement?

Replacement will only be provided if there is an error on our part  i.e. If we deliver the wrong product or a damaged product. 

We do not accept any responsibility or liability for the incorrect purchase of our products. For all of our products, please take careful note of the description & measurements before placing the order.

In a situation where the listing properly describes the item, but the item doesn't meet the buyer's expectations, we will offer you an instant exchange or a store credit, whichever preferable. In either case, a voucher shall be issued once we receive the returned package and confirm that the products are not tampered/damaged.

Who pays for the shipping if I send the item back?

We cover the return shipping fees for the following cases:
1. You are not satisfied by the product received.
2. You receive a damaged or incorrect order.
In case the order was placed incorrectly, you will need to courier the product back to us at your cost.

Can I change/cancel my order?

Yes, you may change/cancel your order as long as it is not dispatched from our warehouse. To request changes, please get in touch with us at info@thechicpad.in with your order details as soon as possible since orders are sometimes shipped immediately. We can't change or cancel an order once the shipping process is initiated.

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