I would like to return something I bought. Is that possible?
We are happy to offer a 7-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused and returned with all original packaging and tags.
Will the money be refunded?
You will get a credit voucher for the whole amount you paid which is valid for 3 months. This can be redeemed against any purchase made through our web store.
What if I receive a damaged product?
In a rare case, if you do receive a damaged/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order. Mention you Order ID & send pictures of the damaged item to firstname.lastname@example.org and we will take care of the rest.
Can I get a replacement?
Replacement will only be provided if there is an error on our part i.e. If we deliver the wrong product or a damaged product.
We do not accept any responsibility or liability for the incorrect purchase of our products. For all of our products, please take careful note of the description & measurements before placing the order.
In a situation where the listing properly describes the item, but the item doesn't meet the buyer's expectations, we will offer you an instant exchange or a store credit, whichever preferable. In either case, a voucher shall be issued once we receive the returned package and confirm that the products are not tampered/damaged.
Who pays for the shipping if I send the item back?
We cover the return shipping fees for the following cases:
1. You are not satisfied by the product received.
2. You receive a damaged or incorrect order.
In case the order was placed incorrectly, you will need to courier the product back to us at your cost.
Can I change/cancel my order?
Yes, you may change/cancel your order as long as it is not dispatched from our warehouse. To request changes, please get in touch with us at email@example.com with your order details as soon as possible since orders are sometimes shipped immediately. We can't change or cancel an order once the shipping process is initiated.